Description

The Contact Center Agent I will assume, but not be limited to, the following responsibilities: 

• Answers member service calls in a professional and courteous manner.
• Provides information as requested on member’s accounts or credit union products and services.
• Cross-sells credit union products and services to members as appropriate.
• Assists members through the online banking registration process, including troubleshooting.
• Places outbound calls to new members as necessary.
• Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
• Processes requests for copies of statement and checks.
• Processes ATM/Debit/VISA ordering for lost/stolen reports as directed.

Requirements

The successful candidate will possess the following education, knowledge and skillsets:

• Two years of financial institution experience
• Excellent written and verbal communication, customer service and sales skills
• Personnel computer proficiency with Microsoft Word and Excel
• Excellent critical thinking skills

We provide competitive compensation and benefits package that includes:

• $2,000 Sign on bonus (in three payments)
• Health, dental, and vision plans
• 401(k) plan
• Life insurance
• Paid Time Off (PTO) Plan
• Paid holidays 

Interested Applicants:  Please apply on the Credit Union website at www.firstcitycu.org 

EOE