CU Career Connections

Contact Center Agent I

First City Credit Union
Altadena, California, United States
21 days ago


The Contact Center Agent I will assume, but not be limited to, the following responsibilities:

  • Answers member service calls in a professional and courteous manner.
  • Provides information as requested on member’s accounts or credit union products and services.
  • Cross-sells credit union products and services to members as appropriate.
  • Assists members through the online banking registration process, including troubleshooting.
  • Places outbound calls to new members as necessary.
  • Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
  • Processes requests for copies of statement and checks.
  • Processes ATM/Debit/VISA ordering for lost/stolen reports as directed.


The successful candidate will possess the following education, knowledge and skillsets

  • Two years of financial institution experience
  • Excellent written and verbal communication, customer service and sales skills
  • Personnel computer proficiency with Microsoft Word and Excel
  • Excellent critical thinking skills

We provide competitive compensation and benefits package that includes:

  • $2,000 Sign on bonus (in three payments)
  • Health, dental, and vision plans
  • 401(k) plan
  • Life insurance
  • Paid Time Off (PTO) Plan
  • Paid holidays 

Interested Applicants:  Please apply on the Credit Union website at 


Job Information

  • Job ID: 62981068
  • Location:
    Altadena, California, United States
  • Position Title: Contact Center Agent I
  • Company Name For Job: First City Credit Union
  • Job Function: Member Services
  • Job Type: Full-Time

Please refer to the company's website or job descriptions to learn more about them.

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